GoFax

Support

We're a small team and we read every message.

Contact us

Email
support@gofaxmail.com
Response time
Within 1 business day
Company
WIDE WORLD LLC
Address
75 E 3rd St, Ste S288, Sheridan, WY 82801, USA

To help us answer quickly, include:

  • Whether you use iPhone/iPad or Android, and the app version (Settings > About).
  • For a specific fax: the transmission ID from the fax receipt, and the date and time.
  • For a purchase: your App Store or Google Play order number.

Please don't email us your documents, and never send passwords or card numbers. We will never ask for them.

My fax failed

You don't need to do anything to get your credit back: failed faxes are refunded automatically, usually within minutes. The fax shows "Refunded" in your history. Common reasons and what to do:

  • Busy or no answer: we already retried. Try again later, or check with the recipient that their fax machine is on.
  • Not a fax machine: the number answered with a voice or something else. Check that it is a fax number, not a phone number.
  • Some pages didn't arrive: the app shows which pages got through. The whole fax was refunded, so you can resend it in full.

More in the Refund Policy.

Cancel a subscription

Subscriptions are billed by Apple or Google, so you cancel them in your store account. Your plan stays active until the end of the period you paid for. Deleting the app or your GoFax account does not cancel a subscription.

iPhone or iPad

  1. In GoFax, open Settings and tap Manage subscription. Or open the Settings app on your device and tap your name.
  2. Tap Subscriptions.
  3. Tap GoFax.
  4. Tap Cancel Subscription and confirm.

Android

  1. In GoFax, open Settings and tap Manage subscription. Or open the Google Play Store app.
  2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
  3. Tap GoFax.
  4. Tap Cancel subscription and follow the steps.

To avoid the next renewal charge, cancel at least 24 hours before your current period ends.

Restore purchases

Got a new phone or reinstalled the app? Sign in with the same Apple or Google account you used before, then open Settings and tap Restore purchases. Make sure your device is signed in to the same App Store or Google Play account you used to buy.

Restore purchases brings back subscriptions. Fax credits aren't restored this way. They stay with your GoFax account, so you see them when you sign in to that same account. Credits bought without signing in may not carry over to a new phone or a reinstall.

Delete your account

You can delete your GoFax account and data from inside the app:

  1. Open GoFax and go to Settings.
  2. Tap Account, then Delete account.
  3. Read what will be deleted and confirm.

Your account is closed right away, and we erase your account, documents, fax images, receipts, and fax history within 30 days, including from backups. Unused credits are lost. A few records are kept for accounting and abuse prevention; see what is deleted and what is kept.

Cancel your subscription first. Deleting your account does not stop Apple or Google from billing you; see Cancel a subscription.

Can't open the app, or uninstalled it? Request account deletion on the web.

Report a junk fax

GoFax prohibits advertising, telemarketing, and bulk faxes (see our Terms of Service). If you received an unwanted fax sent through GoFax, or want us to stop faxes to your number, use our report page.