Cancel your subscription first. Deleting your GoFax account does not cancel a subscription billed by Apple or Google. See how to cancel.
Option 1: Delete in the app (fastest)
The steps are the same on iPhone, iPad, and Android:
- Open GoFax and go to Settings.
- Tap Account, then Delete account.
- Review what will be deleted and confirm. If you signed in with Apple, you may be asked to confirm with Apple so we can also remove GoFax from your Apple ID's "Sign in with Apple" list.
You'll see: "Your account is closed now. We erase your data within 30 days." A fax that is already sending finishes first.
This works for every account, including if you never signed in.
Option 2: Request deletion on the web
If you uninstalled the app or can't open it, email privacy@gofaxmail.com with the subject "Delete my GoFax account":
- Send the email from the email address of your GoFax account, the one from your Apple or Google sign-in. If you used Apple's "Hide My Email", send it from the address that forwards to that relay address, or tell us the relay address.
- We reply with a confirmation request to that address. Your account is deleted only after you confirm, so no one else can delete it.
- Once you confirm, your account is closed right away. We erase your data within 30 days, including from backups, and email you when it's done.
If you never signed in (you used GoFax without an Apple or Google account), we have no email address to verify that the account is yours, so we can't delete it from a web request. Please delete it in the app (Option 1). If the app is already uninstalled, your documents and fax images are still deleted automatically after your auto-delete period (30 days by default).
What is deleted
- Your account profile: email address, settings, and sign-in connection. Your sender name comes off your profile, but the names you entered stay in the sender name change history listed below. For Apple sign-in, we revoke GoFax's access to your Apple ID.
- Documents, fax images, cover page text, and recipient labels.
- Fax history and receipts.
- Your credit balance. Unused credits are lost and can't be refunded or restored.
- Device registrations and push notification tokens.
- Fax numbers, once fax numbers are available (they are released).
What is kept, and for how long
Everything else is erased within 30 days. The following records are kept longer. "Pseudonymized" billing records are separated from your identity, though not fully anonymous.
| What | Why | How long |
|---|---|---|
| Pseudonymized billing records (purchases, credit and refund entries) | Accounting and tax law | 7 years |
| Sender name change history, including the names you entered (stored encrypted; IP address and device ID removed) | Evidence in case of impersonation or junk fax complaints | 1 year after deletion |
| Abuse reports and complaint records involving your account | Respond to complaints and prevent repeat abuse | 2 years (IP addresses deleted after 90 days) |
| A device flag (Apple DeviceCheck or Google Play Integrity value, not linked to your name or email) | Prevent the free fax from being claimed again | 1 year from the device's last use of GoFax |
| Fax carrier delivery event records | Billing disputes and carrier requirements | Event content 30 days; technical record (event type, time, internal IDs) 90 days |
| Server logs (no document content; numbers masked) | Security and troubleshooting | 30 days |
| Backups | Disaster recovery; deleted data is overwritten on a rolling basis | 30 days |
Apple and Google keep their own records of your purchases under their privacy policies. More detail is in our Privacy Policy.
Questions
Email privacy@gofaxmail.com or see Support.